Exchanges & Returns
We hope you adore your new luxury lingerie as much as we do. If for any reason you are not happy with your purchase, you have the right to return your order within 14 days of receipt. The 14-day period will begin on the day the order is delivered.
Please return items to us in an unworn condition with all labels and tags intact. We ask that you please try on your new lingerie over your existing lingerie. We cannot accept returns for items that have been damaged, washed or worn. Please email our Customer service team at email@example.com.
The customer is liable for any damages to the goods or loss while in transit back to us. We also recommend you retain proof of return, such as a postal receipt. Refunds and exchanges are made approximately one week after receipt of goods to allow for inspection. Customers who have paid by credit card will have their account credited. We will not make refunds to a third party. As soon as we receive your returned goods, we will process your request.
Should you wish to exchange your item please contact us at firstname.lastname@example.org or via the chat function as a new order will need to be placed and a refund issued for the initial order. Replacement goods will be dispatched within seven working days. If your chosen substitute is not in stock, we will contact you to offer an alternative.
If you have any further questions, please do not hesitate to contact us.