Your satisfaction is our utmost priority. and we are committed to ensuring a happy return and exchange process for you.
We offer a 30-day return policy, which means you have 14 days from receiving the goods to initiate a return.
We gladly accept returns and exchanges for eligible orders within 14 days of purchase.
Please inspect your order upon receipt. If you have any questions or concerns, you can contact our customer service via WhatsApp or firstname.lastname@example.org .
It is important to note that returns will only be accepted within 14 days from the date of package receipt.
We kindly ask customers to observe the following conditions for returns:
●Returned Products must not have been used, worn,washed, dirtied or damaged and must not show signs of use;
●Returned Products must be returned packaged exactly as they were shipped, complete with all tags and labels. For example, products must be returned in their packaging, complete with cardboard and so on;
●For Returned products consisting of multiple items (e.g., sets), all items must be returned.
●For hygiene and safety reasons, we regretfully cannot accept returns of pantys or bodysuits that have been tried on against the skin. We appreciate your understanding regarding this policy, as it prioritizes the well-being of all our valued customers.
●Items labeled as "Final Sale" are not eligible for return or exchange.
●E-gift cards are non-refundable.
●For Products purchased in connection with specific promotions (for example 5x4, 3x2, buy X get Y etc), only some of the Products in the promotion may be returned: in this cases, the refund price will be based on the actual paid promotional price shown on the purchase receipt.
●The refund price does not include shipping fees, gift wrapping fees, or additional service charges requested by the customer.
Returns that do not meet the above conditions will not be accepted and will be returned to the customer.
To initiate a return, customers can reach out to us via WhatsApp or email@example.com. Rest assured that our commitment lies in providing personalized assistance and finding the most suitable solution for your return request.
Other concerns you may have:
Damages and Issues
Please inspect your order upon receipt. If the items are defective, damaged, or if you receive the wrong product, please contact us via WhatsApp or firstname.lastname@example.org immediately so that we can assess the issue and make it right.
Rest assured that once we receive your returns, we will diligently process your refund within 3 business days and issue it to your original payment method. You will receive an email notification regarding the refund.
Please note that refund processing times may vary depending on your financial institution, with the possibility of it taking up to 5-10 business days for the refund to be reflected in your bank account. We appreciate your understanding and patience in this matter.
For any refund-related inquiries, please feel free to contact us via email at any time.