Product & Stock
1,How do i know my size?
For product measurement, you can refer to our the size table image on each product page;
For body measurement and international size conversasion, you can refer to our size guide on the purchase page.
2,Do you replenish your stock or the size of item i want which is out of stock ?
I am glad you ask,dear~
We do replenish some products including size, but not all. So we suggest purchasing the set you've had your eye on before your size sells out!
If you see something great, don't hesitate!
If you do miss a special set, we have a new lingerie collection coming out regularly ! Be sure to check back for similar styles and new favorites!
3,How do I wash my lingerie?
Here is what you need to know about properly washing your lingerie!Thus will make your new lingerie last~
HAND WASH COLD
DO NOT BLEACH
LAYFLAT TO DRY
DO NOT IRON
Delivery & Shipping
1，How much does shipping cost ?
Here is the Delivery & shipping information:
DESTINATION DELIVERY COST CARRIER
UK 5-12 Days £5 Hermes/Royal m
EUROPE 5-15 Days €8 DHL/POST/Herm
USA 6-15 Days $8 USPS/PCF
REST OF WORLD 6-15 Days $12 POST/UPS
＊Free shipping on orders over $79
*(Except some remote areas and undeliverable areas)
The above shipping charges are for reference only, and the actual shipping charges for the following orders shall prevail.
2，An item is incorrect, damaged or missing from my order when delivered, what should I do?
We're so sorry to hear you had an issue with your order. Let's make this right!
If you received an incomplete package it's possible that the missing item was sold out when your order was completed. First check your email as we would have sent an update on your order with either refund details or a voucher code for you to replace the item.
For specific directions and assistance on replacing a damaged, missing or incorrect item from your order please contact our team here with the order number and the damaged/missing item's name. We'll be more than happy to help and investigate this right away!
3，Can I change my delivery address while the order has already been shipped?
If your order has already shipped, it depends on the delivery method selected.
However, we are generally unable to change packages that have already been sent.
Please contact us urgently by clicking here if you need to change your delivery address before shipping.
4，My package is stuck in customs
Customs clearance is completely beyond our control, as are any delays resulting from inspections by the customs authorities .However, we will try to consult our courier to get some information about how to deal with customs issue. According to our previous experience,only the recipient of the package can make an inquiry with the local customs authorities, for any details regarding the process and its due date, we kindly ask you to contact them directly using the tracking reference number provided in your dispatch confirmation email.
5. What is the delivery area?
Our main delivery area are most of the Euro coutries like Italy,French, Span, Germany etc, UK, USA, Canada, Australia and any other coutries that you can place order from our website.
6.Can I upgrade my shipping to express?
We are unable to change orders once they have processed through our system.
Regrettably this means we are unable to change the shipping method selected at the time an order is made.
Promo codes & Gifts
1，What is a promo（discount） code?
A discount code is a code that can be used on your order to receive a discount or gift.
2，How do I use a online promo code?
Discount will be applied when you enter the coupon code or discount directly from the link on the payment page. Cannot be combined with other offers.
When you confirm your order, you will see the Discount Column on the payment page where you can enter the discount code. If you purchase from the dicount link, the discount will be applied automatically on the payment page.
The discount will immediately appear in the Discount Amount.
Only one discount voucher can be used per purchase.
Unless stated, otherwise discount vouchers are not valid in conjunction with other promotions / discounts or advantage and so.
3，I forgot to add the discount code, what should I do?
We're sorry, but we're unable to apply promo codes to orders after they've been submitted. It is recommended to apply the promo code to new orders to enjoy the relevant offers.
If you have any inquiries, please provide the order number and contact our customer service staff,
so that we can follow up with you as soon as possible.
4. I entered a promo code, but it doesn't work.
Our system will automatically recognize a valid promo code.
Therefore, if the code is not successfully used from your order, it means that the code was entered incorrectly or did not meet the eligible redemption criteria. Please contact us in time so that we can follow up with you as soon as possible.
We will regularly launch limited-time promotions in our social media platform:Facebook group, Instagram；YouTube；Telegram etc. If you want to know more information, please join us:
Ordering & Payments
1，I can't access my account, what should I do?
Problems logging in to your account? Please be sure of the following:
*You're using the correct email address
*You're introducing the correct password for your account.
Can't figure out your password? You can easily change it:
Click on the "Sign In" tab
Click on the "Forgot your password?"
Enter your email address associated with your nuditta account and you will receive the reset password link by email
2，Where is my order and how do I track it?
Thete will be 2 ways to track your order:
You can track your order by logging in your accounr and find order status, there will be a link and way bill to track your parcel.
You can track your order from email links. We will send you by email the link to track your parcel with way bill when it has been shipped.
3，Can i combine separate orders?
Due to the fast turn-around of our dispatch and deliveries, we are unable to combine orders placed separately.
4，Can i update (amend or cancel) my order or shipping address once it has been placed?
We are sorry to inform you：
Once an order has been placed, you cannot personally change the address, cancel or edit the order.
But you can contact us here in time to change your order details before shipping.
To ensure smooth delivery, please check and confirm your order details before submitting your order.
We cannot change your order details if the order has already shipped.
In any case, please feel free to contact us and we will do our best to serve you to your satisfaction.
5，Do I need to pay duties & taxes?
Normally, our shipping cost include the duties and taxes, customers will not be charged with duties and taxes when order delivered. If you are taxed, pls contact us with proof,so that we can check with the courier to solve this problem.
6，What currency does your site use?
We can work with the below currency that paypal support such as USD, EUR, GBP, Canadian Dollar etc.
If you want to pay in other currencies, please contact our customer service here for consultation.
7，What payment methods are accepted?
On Nuditta you can pay via PAYPAL/VISA/MASTER/MAESTRO/JCB/AMERICAN EXPRESS/DINERS CLUB/DISCOVER/KLARNA.
During the checkout process, the supported payment methods are displayed on screen.
Returns & Refunds
1、What is your Return & Exchange Policy?
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
Custom-order or personalized items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.;
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at email@example.com
Please contact our Customer service at firstname.lastname@example.org to get the return address.
If you received defect product, pls contact us to claim with relevent image or video showing the quality problem in details, our customer service will send you an email to confirm return or refund.
If you received the products inconsistent with order details.Pls contact us to provide with pictures of what you have received to match with order. Our customer servise will facilitate with returns or refund.
If you can meet return and refund condition, pls you can contact us for return and refund reason in details with 7 days. Overdue claim is not acceptable.
When you are on the condition to return, pls ensure that you send the product in original packing, and you need to send by a trackble way by providing with way bill.
2、When will I receive the refund from my return?
For items eligible for refund, you will receive an email notification when your return is received at our warehouse. You will receive another email within 14 business days notifying you that your return has been processed. If your return is eligible for a refund, once issued it may take up to 3 business days for the credit to appear on your statement. If more than 3 business days have passed since you received a refund confirmation email and you have not seen the refund credited to your account, please reach out to your bank to inquire before contacting us here for assistance.